We have a 40-day money back return policy (less shipping) for our retail customers purchasing Vim & Vigor labeled products (see below) (one opened product per order/customer and any unopened, sealed product in good condition). With Collagenate®, we have seen an extremely high success rate over a 90-day period (please review the literature provided). If you commit to taking Collagenate® properly for 90 days and still feel that you have not gotten results, we will be happy to refund one 15oz bottle for you. Just give us a call within 30 days per the instructions on the back of your invoice. We urge customers to call us if they are not receiving results within 21 days; we like to work with our customers to help them get the best results possible!
This return policy applies to new retail customers purchasing Vim & Vigor labeled products ONLY (i.e. Collagenate (15oz), CitriCare, Herbal A+, and Herbal Aloe Gel). No returns on the LG Collagenate (32 oz size). Once you are purchasing at member prices you give up your retail status and are no longer eligible for a refund, but give us a call so that we can work with you.
We cannot refund products manufactured by another company. If you are dissatisfied with a product purchased from us, but is manufactured by another company, we may consider an exchange or credit. Give us a call for your options.
Feel free to call us if you have any questions or would like more details: 1-800-622-8446.